what is PC Fixer

Video Tutorial of how to use PC Fixer

Frequently Asked Questions

  1. "The application has failed to start because MSVCR71.dll was not found. Re-installing the application" is displayed when I run PC Fixer. What should I do?

    On some PCs, the msvcr71.dll is not installed or not in the right directory. To fix this problem, you need to install msvc71.dll. You can install msvcr71.dll by downloading from Internet, such as from http://www.driverskit.com/dll/msvcr71.dll/2373.html.


  2. Antivirus software displays a security alert when I setup or run PC Fixer setup. What should I do?

    Some antivirus software, depending on your local configuration, can display security alert when installing and running PC Fixer. For example, Symantec antivirus software displays the following alert:

    PC Fixer firewall alert

    This alert is displayed when PC Fixer tries to establish a secure (https) connection with Digital Support online service. PC Fixer needs to be able to talk to the online service to perform checkup and fix operations. It is safe to allow PC Fixer related applications to perform the task. The name "dsweb" that is displayed in the alert is a utility developed by Digital Support Technology to present the application interface.

    We at Digital Support Technology are very sensitive about our users online privacy and security. For more information please review our Privacy Policy.


  3. PC Fixer setup failed in downloading additional files

    For office users, you could be behind proxy server. Please check your proxy server settinngs in IE->Tools->Internet Options->Connections-Lan Settings.

    For home users, you are usually not behind proxy server. However, some software may change the proxy settings. Please check your proxy server settinngs in IE->Tools->Internet Options->Connections-Lan Settings. If "Automatically detect settings" is checked, you should uncheck it if you do not use proxy server.

  4. PC Fixer setup reports that my system does not have sufficient space. How do I free up disk space?

    You can use Disk Cleanup utility that comes prepackaged with Microsoft Windows systems. Disk Cleanup frees up disk space by removing files that are not required. . For Disk Cleanup in Windows XP, please visit http://support.microsoft.com/kb/310312.

  5. PC Fixer setup fails because of Java not running

    Known Issues with Sun Java JRE 1.6.x / 6.x (Requires uninstall): It is important to be aware that older versions of Sun Java are not removed from your system when downloading and installing new versions from Sun. Therefore, if you have the latest Sun Java version installed, then you should consider removing all older versions of Sun Java from your system. This can be done via "Add/Remove Programs" in the Microsoft Windows "Control Panel". If you are in doubt about removing older versions of Sun Java then please contact the vendor for assistance.

  6. How do I get help for setting up PC Fixer?

    You may contact us at support@digitalsupporttech.com