Article ID: 173506 - Last Review: May 9, 2003 - Revision: 1.0

Remote Server Disconnect

This article was previously published under Q173506

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, using the Internet And MSN service type, you may receive the following error message:

The properties for the MSN Dial-Up Networking connection may be incorrect.

To resolve this issue, you have to manually configure the MSN Dial-Up Networking connection properties. To do so, use the following steps:

Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
Right-click The Microsoft Network, click Properties, and then click Server Type.
Under Advanced Options, click the Enable Software Compression check box to clear it.
Under Allowed Network Protocols, click the TCP/IP check box to select it. If the NetBEUI or IPX/SPX Compatible check boxes are selected, click each of these check boxes to clear them.
Click TCP/IP Settings, click Server Assigned IP Address, and then click Server Assigned Name Server Addresses.
Click the Use IP Header Compression check box to clear it, and then click OK until you return to Windows.
Close the Dial-Up Networking window, and then restart the computer.

For more information about Remote Server Disconnect error messages, see the following article in the Microsoft Knowledge Base:

156656 (http://support.microsoft.com/kb/156656/EN-US/ ) "Remote Server Disconnect" Attempting to Connect to MSN

kbenv kberrmsg kbprb KB173506

Note: This article is from Microsoft Knowledage Base