XFOR: Parsing Problem with LinkAge and cc:Mail Connector

The LinkAge Message Exchange 3.2 cc:Mail Connector may not correctly parse user names during the directory synchronization (dirsync) process.

The problem may occur if there is a cc:Mail postoffice that has been included in the dirsync process using the "include" statement in the Linkage.ini file under the LME-CCMAIL-CXA section. If the include statement completely contains the postoffice definition of an Exchange Server user, that user may not be replicated to cc:Mail.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: LinkAge Message Exchange

Microsoft has confirmed that this is a problem in LinkAge Message Exchange version 3.2.