Article ID: 320567 - Last Review: February 4, 2006 - Revision: 3.4

Visual Studio .NET and Microsoft Developer Network files corrupted during installation from Samsung DVD-ROM

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This article was previously published under Q320567
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

You may experience various problems when you use the DELL/Samsung SM-308 and SN-308B DVD-ROM drive (the Dell Combo drive) to install Visual Studio .NET or the Microsoft Developer Network (MSDN) Library.

The issues described in this article can occur when you install Visual Studio .NET or its components, including the MSDN Library, but may not be noticeable until after the installation has completed.

The following are some of the more common errors:
  • Various files are missing or read errors during setup.
  • You may receive the following error message when you start Visual Studio .NET or the MSDN Library:
    Help Update in Progress
    Typically, this error message is followed by a Dr. Watson window, or you may receive the following error message:
    Microsoft development environment has encountered an error and needs to close.
  • You may receive one of the following error messages:
    -Error 1305 - Error Reading File
    -or-
    -Error 1308 - Source file not found

CAUSE

This behavior occurs because some files are not read properly from the DVD-ROM during the file copy phase of the setup process; some files may become corrupted.

During some occurrences, you may receive an error message. During other occurences, you do not receive an error message and the file is copied without errors; however, a piece of the file is corrupted after the file is copied to your computer.

RESOLUTION

Firmware updates should resolve this issue:

Desktop - Dimension 8200 - SM-308B Half Height, DVD/CDRW Combo SM-308B drive
  • A firmware upgrade for the T104 drive will be posted to the Dell Support Web site:
    Welcome to Dell Support (http://support.dell.com/)
    (Search by your computer system, your operating system, and Removable Media Storage Devices.)
Notebook - Inspiron 8100 - SN-308B Slim Line drive
  • The current firmware update resolves this issue. Please see the following support information from Dell:
    Welcome to Dell Support (http://support.dell.com/)
    (Search by your computer system, your operating system, and Removable Media Storage Devices.)

WORKAROUND

For additional information about how to work around this problem, click the article number below to view the article in the Microsoft Knowledge Base:
318945  (http://support.microsoft.com/kb/318945/EN-US/ ) BUG: Visual Studio .NET and MSDN Files Corrupted During Installation from a DVD-ROM

STATUS

This issue has occurred with previous versions of the DVD-ROM firmware and is believed to be resolved as stated.

MORE INFORMATION

For additional information about this issue that is not specific to the DELL/Samsung SM-308 and SN-308B DVD-ROM drive (the Dell Combo drive), click the article number below to view the article in the Microsoft Knowledge Base:
318945  (http://support.microsoft.com/kb/318945/EN-US/ ) BUG: Visual Studio .NET and MSDN Files Corrupted During Installation from a DVD-ROM
For information about how to contact Dell or another vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416  (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781  (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782  (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information about how to obtain replacements for damaged media, click the article number below to view the article in the Microsoft Knowledge Base:
284230  (http://support.microsoft.com/kb/284230/EN-US/ ) INFO: Replacing Damaged or Defective Visual Studio Product Disks
Keywords: 
kbvs2005swept kbvs2005doesnotapply kbprb kbsetup KB320567
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Note: This article is from Microsoft Knowledage Base

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