Customer Service and Support Information
| 1 ). | How to obtain Microsoft support files from online services |
| Describes how to download support files from online services. Step-by-step instructions are provided. | |
| 2 ). | Basic Internet terminology |
| This article provides a basic outline of some of the resources and terminology used in conjunction with the Internet. Archie These servers are designed to help users find information on the Internet. The Archie system maintains a database with the... | |
| 3 ). | Microsoft policy about lost or forgotten passwords |
| Describes Microsoft policy about lost or forgotten passwords. | |
| 4 ). | How to query the Microsoft Knowledge Base by using keywords and query words |
| Describes and lists keywords and query words that you can use to search Microsoft Knowledge Base articles. | |
| 5 ). | How and when to contact Microsoft Customer Service and Support |
| Microsoft Customer Service and Support is available to help you with customer service and support questions that are related to Microsoft products and services. When you contact Microsoft Customer Service and Support, a customer service representative... | |
| 6 ). | How to check the status of your Microsoft rebate offer or contact the Microsoft Rebate Center |
| Describes how to check the status of your mail-in rebate offer and other issues that you may have with regard to mail-in rebates. | |
| 7 ). | Phone Numbers for Microsoft Technical Support |
| To call for technical assistance or product support in the United States or Canada, browse to the following Microsoft Web site to locate the phone number: http://support.microsoft.com/selectassist On this Web site, select your product from the... | |
| 8 ). | Information About Passwords and Missing or Incorrect Passwords |
| This article provides information about passwords and missing or incorrect passwords. You can use password protection with many Microsoft products to protect different types of computer resources. If a user tries to use a password-protected... | |
| 9 ). | How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals |
| This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the... | |
| 10 ). | How to Find Product Information or Purchase a Microsoft Product Online |
| This article describes how to locate Microsoft product information and how to make purchases online. Microsoft has Web sites that contain information about Microsoft products. These Web sites can help you to purchase Microsoft products. For more... | |
| 11 ). | Activation and registration of a Microsoft product |
| Describes the difference between activating a Microsoft product and registering a Microsoft product. Lists the reasons that you activate or register your product, and includes links to additional information about these topics. | |
| 12 ). | How to identify, locate, and replace a product key |
| This article describes how to identify, locate, and replace a product key. A product key is a unique combination of numbers and letters that is used during Microsoft software installation to "unlock" or open the product. If you do not enter the product... | |
| 13 ). | Description of the standard terminology that is used to describe Microsoft software updates |
| This article describes the standard terminology that Microsoft is adopting to describe software updates. This terminology is also included in the Microsoft Security and Privacy Glossary. To view the Microsoft Security and Privacy Glossary, visit the... | |
| 14 ). | Description of the File Names That Are Used for Microsoft Product Updates, Tools, and Add-ins |
| This article describes the standardized file naming schema that Microsoft is adopting for Microsoft product updates, tools, and add-ins that are created and distributed by Microsoft. | |
| 15 ). | Description of the File Properties for Microsoft Product Updates, Tools, and Add-on Packages |
| This article describes the information that is available on the Version tab of the Properties dialog box for Microsoft product updates, tools, and add-on packages. | |
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