Article ID: 898852 - Last Review: November 21, 2006 - Revision: 1.4

When you click a command on the Outlook Connector menu, Outlook 2002, Outlook 2003, or MSN may stop responding

View products that this article applies to.

SYMPTOMS

When you click a command on the Outlook Connector menu, Microsoft Outlook 2002, Microsoft Office Outlook 2003, or the MSN service may stop responding.

CAUSE

This problem occurs when Microsoft Internet Explorer is in an inconsistent state.

RESOLUTION

To resolve this problem, do the following:
  1. Close all open windows in Microsoft Internet Explorer. Then, end all processes in Internet Explorer.
  2. To end all processes in Internet Explorer, follow these steps:
    1. Right-click the Taskbar, and then click Task Manager.
    2. Click the Processes tab.
    3. Click Image Name to sort the processes.
    4. Right-click each iexplore.exe process, and then click End Process.
  3. On the Outlook Connector menu, click the command that you want.

REFERENCES

For more information about the functionality of Microsoft Office Outlook Connector, click the following article number to view the article in the Microsoft Knowledge Base:
892455  (http://support.microsoft.com/kb/892455/ ) Functionality of Microsoft Office Outlook Connector
Keywords: 
kbtshoot kbprb KB898852
APPLIES TO

Note: This article is from Microsoft Knowledage Base

How we have helped PC users like you

In the News: Read More In ...

Related problems posted by other users

more...