Article ID: 916314 - Last Review: February 1, 2007 - Revision: 2.0

Groove messages and workspace updates may not be able to reach their destination if a Groove Relay server fails

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SYMPTOMS

If a Groove Relay server fails, Groove messages and workspace updates may be unable to reach their destination.

CAUSE

This issue occurs because Groove messages and workspace updates may depend on that Groove Relay server to reach certain destinations. However, Groove messages and workspace updates are delivered after the Groove Relay server comes back online.

RESOLUTION

To resolve this issue, follow these steps:
  • If you use a Groove Relay server that is administered by Microsoft, contact Microsoft Product Support Services (PSS) for more information. For a complete list of PSS telephone numbers and information about support costs, visit the following Microsoft Web site:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
  • If you use a Groove Relay server that is administered by your organization, contact the help desk of your organization.
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Note: This article is from Microsoft Knowledage Base

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