Description of the Duet for Microsoft Office and SAP hotfix package: December 3, 2006

Issues that the hotfix package fixes

This hotfix package fixes the following issues:

• 928887  (http://support.microsoft.com/kb/928887/ ) Error message when a client computer that is running Duet for Microsoft Office and SAP responds as a secondary client: "Cannot run synchronization on secondary client" or "Client configuration corrupt"
• 928888  (http://support.microsoft.com/kb/928888/ ) A client computer that is running Duet for Microsoft Office and SAP may stop responding during synchronization, and you receive the following error message: "Error 401: User is not authorized"

This hotfix package also fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

The Duet Action pane may display special characters, such as German umlauts, as question marks.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart your computer after you apply this hotfix. However, you must log off the client computer, and then log on as the Duet user.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The English version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download informationMicrosoft Windows Installer .msp file informationAfter the hotfix is installed, the English version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:Additional notes

• For more information about how to install this hotfix, see the Duet_microsoftreadme_hotfix101.htm file that is included in the hotfix package.
• For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
  824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates