Article ID: 936680 - Last Review: November 15, 2007 - Revision: 1.4

Description of the Duet for Microsoft Office and SAP hotfix package: May 24, 2007

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SUMMARY

This article describes the Duet for Microsoft Office and SAP issues that are fixed in the Duet for Microsoft Office and SAP hotfix package that is dated May 24, 2007.

This article describes the following items about the hotfix package:

The issues that the hotfix package fixes.
The prerequisites for installing the hotfix package.
Whether you must restart the computer after you install the hotfix package.
Whether the hotfix package is replaced by any other hotfix package.
Whether you must make any registry changes.
The files that the hotfix package contains.

INTRODUCTION

Issues that the hotfix package fixes

This hotfix package fixes the following issues:

Duet Client Computer

If more than one contact is open with the Duet task pane in Microsoft Office Outlook, a user cannot switch between the contacts when the user presses ALT+TAB.
Because of the performance cost of validating the Duet Markup Language (DuetML) schema, the DuetML schema will no longer be validated at runtime. The DuetML schema is used for populating the Duet panes that are visible in Outlook.
After minimizing an Outlook item that has an associated Duet task pane that is visible, the Duet task pane may not reappear automatically when the Outlook item is restored.
When a Control Message is received that instructs the Duet client to create a new e-mail message in Outlook, the MessageClass of the resulting e-mail message is "IPM.Note.OBA.ControlMessage" instead of the standard "IPM.Note."
A user installs Duet for Microsoft Office and SAP on a computer that is running Windows Tablet Edition. When the user logs off and then logs on to the computer, the Duet task icon does not start automatically in the notification area.
The Control Message Processor fails when it runs against the mailbox of a user whose name has an apostrophe or a single quotation mark.
Under special circumstances, when a user is disconnected from the network, Duet does not synchronize the bound items even after the user comes back online.

Duet Request Handler Server

The Request Handler may return a generic "unexpected error" error message when the Domain Controller that is running the Active Directory directory service is not available. Additionally, this can result in the loss of the e-mail message that was being sent through the Request Handler.
E-mail messages are not delivered by the DuetAgent Request Handler to the Duet client. Instead, an error message that contains event ID 3018 from the MSExchangeTransport service is logged in the Microsoft Exchange Server event log. The error message includes a non-delivery report (NDR) that contains a 5.4.0 status code. If you review the error message, you notice that the e-mail address is truncated.

Note This issue was fixed in an earlier hotfix package and is included in this hotfix package.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
933663 (http://support.microsoft.com/kb/933663/ ) Description of the Duet for Microsoft Office and SAP hotfix package: March 1, 2007

Duet Metadata Server

Even though the "Connect Time-out" value in "Microsoft.Duet.Tools.DeployMetadata.exe.config" has been set to a large value, publishing large amounts of metadata may fail. Additionally, you receive the following error message:
UpdateMetadata request to server: The server reported an error while trying to publish the metadata. Contact the metadata service administrator. The process cannot access the file because it is being used by another process."

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to restart the computer after you apply this hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information