While attempting to connect to Games for Windows LIVE service, you receive the error message: "Can't connect to LIVE. Error Code 0x8015193"

When you try to connect to the Games for Windows – LIVE service, you may receive the following error message:

This problem may occur if CyberSitter 9.0 or an earlier version of CyberSitter is installed on your computer. CyberSitter 9.0 and earlier versions of CyberSitter are incompatible with the Games for Windows – LIVE service. If CyberSitter is running, it may block other programs from connecting to the Games for Windows – LIVE service.

Try the following methods to fix the problem.

Method 1: Stop CyberSitter

If CyberSitter is running, exit the program. If you continue to experience this problem when CyberSitter is not running, follow the steps in Method 2 to remove CyberSitter.

Method 2: Remove CyberSitter

Windows Vista

1. Click Start, type programs and features in the Start Search box, and then press ENTER.
2. In the list of programs, click CyberSitter, and then click Uninstall.
3. If you are prompted to confirm that you want to remove the program, click Yes.
   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Windows XP

1. Click Start
   Collapse this imageExpand this image

   
   , click Run, type appwiz.cpl in the Open box, and then press ENTER.
2. If you are prompted to confirm that you want to remove the program, click Yes.
   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Microsoft and CyberSitter are aware of this problem and are working on a solution.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support: