Article ID: 943315 - Last Review: October 17, 2007 - Revision: 1.1

Engyro Connectors for MOM 2005: Customer install issue with actual install package

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SYMPTOMS

Customer install issue with actual install package

A Problem Statement: Customer was unable to install Connector as installer aborts with generic message.

Problem Type – Environmental.

RESOLUTION

Steps to resolution:
  1. Request customer to run the installer with logging. Use following command:
    > msiexec –l*v c:\logfile.log /I <*.msi>
    Snapshot of the customers logfile which indicated that the error was while one of the custom action which deletes temporary files and directories.
    Action ended 9:43:32: CostFinalize. Return value 1.
    MSI (c) (04:EC) [09:43:32:183]: Doing action: createDir
    Action 9:43:32: createDir.
    Action start 9:43:32: createDir.
    Action ended 9:43:32: createDir. Return value 0.
    MSI (c) (04:EC) [09:43:32:199]: Doing action: writePropertytoFile
    Action 9:43:32: writePropertytoFile.
    Action start 9:43:32: writePropertytoFile.
    Action ended 9:43:32: writePropertytoFile. Return value 1.
    MSI (c) (04:EC) [09:43:32:230]: Doing action: readtmpText Action 9:43:32: readtmpText.
    Action start 9:43:32: readtmpText.
    MSI (c) (04!EC) [09:43:32:230]: PROPERTY CHANGE: Modifying USER property. Its current value is '0'. Its new value: 'nrb\momaction'.
    Action ended 9:43:32: readtmpText. Return value 0.
    MSI (c) (04:EC) [09:43:32:230]: Doing action: DeleteTemp
    Action 9:43:32: DeleteTemp.
    Action start 9:43:32: DeleteTemp.
    Info 2898. VSI_MS_Sans_Serif13.0_0_0, MS Sans Serif, 0
    DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package.
    The error code is 2835. The arguments are: ErrorIcon, ErrorDialog, Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.
    Custom action DeleteTemp script error -2147024769, : Line 4, Column 1,
    MSI (c) (04:C8) [09:43:35:371]: Product: Engyro OpsMgr 2007 to TEC Product Connector -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action DeleteTemp script error -2147024769, : Line 4, Column 1,
    Action ended 9:43:35: DeleteTemp. Return value 3.
    MSI (c) (04:EC) [09:43:35:386]: Doing action: FatalErrorForm
    Action 9:43:35: FatalErrorForm.
    Action start 9:43:35: FatalErrorForm.
    DEBUG: Error 2826: Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right
    DEBUG: Error 2826: Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right
    DEBUG: Error 2826: Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package.
    The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
    Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400, MS Sans Serif, 0
    Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0 Action 9:43:35: FatalErrorForm. Dialog created
    MSI (c) (04:D0) [09:43:35:449]: Note: 1: 2205 2: 3: _RemoveFilePath
    MSI (c) (04:D0) [09:43:35:449]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
    MSI (c) (04:D0) [09:43:35:449]: Note: 1: 2262 2: ReserveCost 3: -2147287038
    MSI (c) (04:D0) [09:43:35:449]: Note: 1: 2262 2: TypeLib 3: -2147287038
    MSI (c) (04:D0) [09:43:35:449]: Note: 1: 2262 2: Class 3: -2147287038
  2. Request them to run the web config ui install. It will abort with same error. Make sure that the web config ui installer has created temp directory and file which will be used in the following command.
  3. Request them to run the following command from c: \windows\system32 directory.
    Before you run following command please check whether there is file named EngyroWebSite.xml in c:\EngyroTemp.
    C:\windows\system32> cscript.exe iiscnfg.vbs /import /f c:\EngyroTemp\EngyroWebSite.xml /sp /LM/W3SVC/14721878 /dp /LM/W3SVC/14721878 /children /inherited /merge
    Error from the command
    The procedure entry point DoOpenPipeStream could not be located in the dynamic link library ScrRun.dll
    Conclusion: This indicates that the scripting host is corrupted and need to be fixed.
  4. Check what version of IE and Cscript is installed.
    Recommended versions are Cscript version 5.6 or later IIS V6 or later if the customer has older version then suggest them to upgrade. Else follow next steps.
  5. If IIS and Cscript versions are as per recommendation then it appears that some of your W2K3 files are corrupted because ScrRun.dll file is part of the OS. You can try to repair or, if that does not work you will need to reinstall.
To repair you can try either of following suggestions:
  1. Locate it on internet and download the scrrun.dll file and replace the one in your C:\%windir%\system32\ directory.
  2. To repair you need to boot on your Win2k3 disk and use the Repair feature. Select Fast Repair. If it works you will be presented with a new desktop which you can modify back to your own.
    Or ultimate fix is to re-install the Cscript script host.
Keywords: 
kberrmsg kbtshoot kbexpertiseinter kbprb KB943315
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