After installing a Games for Windows – LIVE game, you experience issues with the game

After you install a Games for Windows – LIVE game, you may have one or more of the following issues:

• You cannot install LIVE updates.
• You cannot connect to the LIVE service.
• The game closes after the initial splash screen appears.

This issue occurs if a security program, such as an antivirus or firewall program, prevents a Games for Windows – LIVE game from being updated or from connecting to the LIVE service.

Note Some antivirus programs, such as McAfee: VirusScan Plus, have integrated firewall features that may not appear under a firewall category.

Method 1: Install available updates to your antivirus or security program

Install the latest updates for the security program that you are using. For information about how to download and install updates for the security program, visit the manufacturer's support Web Site.

For information about how to contact software manufacturers, visit the following Microsoft Web site:

Method 2: Configure the security program

Configure the security program to allow Games for Windows – LIVE to communicate with the LIVE service. This process may involve creating an exception or adding the program to a list of allowed programs. For information about how to configure the security program to allow Games for Windows – LIVE to communicate with the LIVE service, view the product documentation that was included with the program. Or, contact the manufacturer of the security program.