Description of the Duet for Microsoft Office and SAP hotfix package: March 13, 2008

Issue that the hotfix package fixes

This hotfix fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

A request handler uses the "yyyy-MM-ddThh:mm:ss.fffZ" format in the Timestamp field of the control messages on the Duet Request Handler server. This format encodes the hours in the 12-hour format (hh) instead of in the 24-hour format (HH). Therefore, the Microsoft CRM accounts folder may have duplicate entries.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Duet for Microsoft Office and SAP Service Pack 1 (SP1) must be installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download informationMicrosoft Windows Installer .msp file informationContents of the Microsoft.duet.requesthandler.msi fileFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: