Description of the Duet for Microsoft Office and SAP 1.5 tools enhancements

The Duet for Microsoft Office and SAP 1.5 tools enhancements package includes a new set of tools to enable a Duet administrator to effectively troubleshoot a client computer that is running Duet for Microsoft Office and SAP.

Installing the Duet 1.5 tools set

System requirements

Make sure that the client part of Duet for Microsoft Office and SAP 1.5 is installed on the computer.

How to obtain the Duet for Microsoft Office and SAP 1.5 tools enhancements package

The following files are available for download from the Microsoft Download Center:

Duet for Microsoft Office and SAP 1.5 tools enhancements

Download the Duet for Microsoft Office and SAP 1.5 tools enhancements package now. (http://download.microsoft.com/download/2/e/d/2ed725fb-ef6f-4692-89bd-1c33f33eddf5/duet 1.5 tools enhancements.exe)

Duet Tools – Admin Guide

Download the Duet Tools - Admin Guide package now. (http://download.microsoft.com/download/2/E/D/2ED725FB-EF6F-4692-89BD-1C33F33EDDF5/Duet Command-line Tools - Admin Guide.docx)
Note This download is a Microsoft Office Word (.docx) document.

Download the Duet Tools - Admin Guide package now. (http://download.microsoft.com/download/2/e/d/2ed725fb-ef6f-4692-89bd-1c33f33eddf5/duet command-line tools - admin guide.doc)
Note This download is a Microsoft Office Word 97 - 2003 (.doc) document.

Duet client issues troubleshooting guide

Download the Duet client issues troubleshooting guide package now. (http://download.microsoft.com/download/2/E/D/2ED725FB-EF6F-4692-89BD-1C33F33EDDF5/Duet Troubleshooting guide.xlsx)
Note This download is a Microsoft Office Excel (.xlsx) worksheet.

Download the Duet client issues troubleshooting guide package now. (http://download.microsoft.com/download/2/E/D/2ED725FB-EF6F-4692-89BD-1C33F33EDDF5/Duet Troubleshooting guide.xls)
Note This download is a Microsoft Office Excel 97 - 2003 (.xls) worksheet.

Release Date: P1

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation steps

1. Install the Duet for Microsoft Office and SAP 1.5 Preview Refresh (version 1.8.3139.00) on the computer.
2. Copy the self-extracting .exe file in this download package, and then paste it in a folder on the computer.
3. Double-click the .exe file to run the self-extracting file.
4. Extract the executables and the documentation to the following folder:
   C:\Program Files\Microsoft\Microsoft Information Bridge\1.8\Framework
   Notes
   • By default, the self-extracting file prompts you to use this folder.
   • In this article, the path in which the executables and documentation are extracted is known as the Framework folder.
   • If Duet is installed on a different drive on the computer, change the drive letter accordingly.
5. Click the Unzip button to continue unzipping.
6. If the system indicates that some files will be overwritten, click Yes to All to confirm overwriting.
   
   Notes
   • After overwriting, please be aware that some functionality of the existing tools will change. Details can be found in the "Duet Command-line Tools - Admin guide."
   • By default, the self-extractor is set to overwrite existing files.

Note If you are an administrator and want the tools to be installed remotely, run the self-extracting .exe file to extract the tools to a common network folder. Then, use SMS scripts to copy all the extracted files to the appropriate installation folder on the Duet client computers.

Contents of this package

This package contains the following tools:

Client repair tool
• Microsoft.OBA.Tools.ClientRepair.exe
• Microsoft.OBA.Tools.ClientRepair.Intl.dll
• Microsoft.OBA.ToolsMapiHelper.dll

Client diagnostic tool
• DuetDiagnostic.exe
• DuetDiagnostics.config
• DiagnosticToolConsoleUsage.txt
• Microsoft.OBA.DeepPeepModules.dll
• Microsoft.OBA.DiagnosticHelper.dll
• Microsoft.OBA.DiagnosticHelper.Intl.dll
• Microsoft.OBA.DiagnosticModules.dll
• Microsoft.OBA.DiagnosticModules.Intl.dll
• Microsoft.OBA.DiagnosticTool.Intl.dll
• Microsoft.OBA.SetupPreReqModules.dll

Sync monitor tool
• Microsoft.OBA.Tools.SyncMonitor.exe

Migrate settings tool
• MigrateSettings.exe
• MigrateSettings.resources.dll
• Microsoft.OBA.MigrateSettingsHelper.dll

This package also contains the following additional documentation:

Admin guide for tools
• Duet Tools – Admin Guide.doc
• Duet Tools – Admin Guide.docx

Duet client issues troubleshooting guide
• Duet Troubleshooting Guide.xls
• Duet Troubleshooting Guide.xlsx


• Sample script for remote installation of Duet clients
  • DuetInstallScript.vbs
  Note The DuetInstallScript.vbs file will be copied to the Framework folder when you run the self-extracting compressed (.zip) file.

How to use the tools

To run the following tools, double-click the executable file (.exe) in Windows Explorer:

• Sync monitor tool (Microsoft.OBA.Tools.SyncMonitor.exe)
• InfoPath form-based client diagnostic tool (.xsn)

To run the following tools, open a Command Prompt window, and then move to the Framework folder:

• Client repair tool (Microsoft.OBA.ClientRepair.exe)
• Command-line based diagnostic tool
• Migrate settings tool (MigrateSettings.exe)

Known issues

The following are the known issues in Duet for Microsoft Office and SAP 1.5 tools enhancements:

• The client diagnostic tool does not retrieve the data cache information if you are not an administrator on the client computer.
• Before you use any options of the Client repair tool, you should exit the Duet System Tray Utility and all Microsoft Office applications. Otherwise, either the tool could crash or the Duet System Tray Utility will throw a Watson exception.
• The CleanupAndRemoveControlMessages option in the Client Repair Tool will not completely clean up the Duet control folder if the control folder contains non-Duet items. Although this is not an issue, no warning message will be shown to the administrator.
• The sorting indicator for the columns in the Sync Monitor tool is reversed.

Support information

The following tools are completely supported by Microsoft:

• Client repair tool
• Migrate settings tool

The following tools have limited support by Microsoft:

• Sync monitor tool

Issues that may be experienced in the following are not supported by Microsoft:

• Client diagnostics tool
• Sample installation script