Windows

• Adobe Reader
• Apple iTunes
• Control Panel
• Desktop
• Explorer
• General
• Install/Uninstall
• Media Player
• Service
• SideBar
• Start Menu
• Startup
• Task Bar

Security-Privacy

• Security

Performance

• Performance

CD, Printer and USB

• CD/DVD
• Printing
• ThinkPad
• USB

Office

• Excel
• Outlook
• Outlook Express
• Powerpoint
• Word

Internet Explorer

• Firefox
• Internet Explorer

Articles

• A collection of CD/DVD usage tips to ease your everyday tasks and enhance your CD/DVD lifespan
• A set of detailed instructions to help you tackle some common CD/DVD issues
• CD/DVD basics
• Useful links to Microsoft knowledge base articles on CD/DVD for advanced computer users to troubleshoot CD/DVD problems

Knowledge Base

Title	Priority
A Runtime Error occurs when launching Easy Media Creator 10	Medium
A Runtime Error occurs when launching Easy Media Creator 8	Medium
A Runtime Error occurs when launching Easy Media Creator 9	Medium
Buffer under-run errors are causing CD/DVD burns to fail in RealPlayer	Low
Cannot access CD/DVD drives	High
Cannot burn CD’s in Windows Explorer	Low
Data not written to CD/DVD even though Nero reports a successful burn	Medium
Data not written to CD/DVD even though RealPlayer reports a successful burn	Medium
Media information is not displayed or updated when you insert a disc into the CD/DVD drive	Medium
The CD/DVD burning program does report actual writing speed	Low
The CD/DVD burning program may be creating files on the Desktop	Low
The CD/DVD “Start” setting is disabled	High
The Windows Movie Maker cannot be started	Medium
The “IMAPI CD-Burning COM Service” is disabled	Medium
The “Save” button is missing in the “Nero CD-DVD Speed” program	Low

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