SP 52496: Install programs fail
Symptom: When you try to install software on a Microsoft Windows XP-based computer, the installation fails.
Error Message: “1607: Unable to install InstallShield Scripting Runtime.” or “The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.”
Resolution: This problem occurs for one of two conditions: The Windows Installer files that are on your hard disk are damaged or are missing or you install or remove a program that uses the Windows Installer Microsoft Software Installation (MSI) package file (.msi). This recommendation will fix this issue.
Category: General , Install/Uninstall
